Bonsai Centre Home

TERMS AND CONDITIONS

Loading

Inquiries, Telephone and Fax orders:
  • Please call Monday thru Saturday 10am - 5pm EST
      or Sunday noon - 4pm: (518) 798-4277 or
  • Call toll free 1-800-4-bonsai (1-800-426-6724)
  • Fax number: (518) 798-9004 (Fax orders 24 hours per day)
  • Email Northland Gardens with comments or questions

    Mailing Address: 423 West Mountain Road, Queensbury, New York 12804

    All orders are to be prepaid and *must include* shipping and packaging charges

    Method of payment: Check / Money Order / Master Card / Visa / AmEx / Discover

    All checks must clear prior to shipment.

    Minimum Order: $10.00

    All orders are shipped Ground FedEx mail throughout the continental United States, unless otherwise specified. We regret that we cannot ship plant material outside the continental United States or Canada, however most other goods may be shipped to anywhere in the world. We will ship Tropical and Sub-tropical plants between October and March at your own risk. We will not ship in extreme cold, however we will ship when temperatures are above 32 degrees in our area. We will pack accordingly but imply or express no other guarantees.

    Price Match:

    Northland Gardens will match any listed competitor's price, PROVIDED, it meets the following criteria. The customer must give the location of the listed price for perusal. The price must be for the ACTUAL product and not for a used, reconditioned, modified or otherwise changed model. Prices cannot be renegotiated after a match price is settled upon. Prices do not include shipping and handling fees.

    Northland Gardens reserves the right not to honor prices that do not fit this criteria, or any price that appears suspicious and/or fraudulent

    Claims:We are not responsible for damage after delivery to FedEx or other carrier. All damage claims must be reported to the CARRIER  immediately to ensure proper handling of said claim. Claims for shortages or wrong item sent must be reported to Us  within 24 hours of receiving package.

    Returns:

    Returns are not accepted without prior approval from a Northland Gardens manager. When approved you will be emailed a return authorization number that must be visible on the outside of the returned items package.

    A restocking fee of 10 to 20% will be charged depending on the item returned.

    Manufacturer defects, under warranty, should be addressed directly to the manufacturer.

    Returns are not allowed or accepted on breakables, replacement parts open merchandise or books. Exchanges or returns must be within Thirty days of sale.

    Refunds will be processed only after returns are restocked and checked for damage. All restocking fees will be deducted from original purchase price less any discounts if any. Returned goods found to be damaged or used will not be refunded.

    All clearance and discontinued item sales final.

    Shipping fees:

  • New York State residents add your Counties current sales tax rate (ex Warren county 7%) on total order including the shipping and packaging surcharges
  • For all orders add a minimum of 20% shipping and packaging surcharge, some orders will be higher depending on location and items ordered. Call for exact quotes if not using BUY_IT Buttons.
  • Alaska, Hawaii, Canada and *all* international residents should call or e-mail prior to filling out  order form for a shipping quote.
  • Items That ship free can only be shipped  within the continental U.S. and ships ground only via UPS, FEDEX, OR USPS (OUR CHOICE)

Most items ship within 24 to 48 hours of receiving the order. Please check your email for shipping confirmation and/or tracking numbers.

All prices on this site are subject to change without notice!


Our Guarantee: We guarantee our plant stock to be healthy and of good quality at the time of shipment &The hard goods to be as described within the site. We imply or express no other guarantee.

About Us  ~  Contact Us ~  Faq(s)
Testimonials and Feedback
Store Hours ~ Watch our Video
Get Directions from Anywhere
Online employment Application

Join Our Mailing List
Email:

If you have questions, or trouble while visiting our site, contact us.

Click Here For More Information On Our E-Commerce Solution

Northland Gardens Home


PayPal
NorthlandGardens.com 1998
A Division of NORTHLAND GARDENS INC.

           Wild Bird Shed

     


northlandgardens.com                       1-800-4-BONSAI

HOME | BONSAI MAIN | BONSAI | POTTERY | HUMIDITY TRAYS | TOOLSSTARTER STOCK | SEE IT/BUY IT 
  GIFTS/BOOKS | LUCKY BAMBOO | INCENSE |
SPECIALS | SPECIMENS | TIPS & TRICKS | CONDITIONS | ORDER FORM  
GREENHOUSES