TERMS AND CONDITIONS

Inquiries, Telephone and Fax orders:

• Please call Monday thru Saturday 10am - 5pm EST
    or Sunday noon - 4pm: (518) 798-4277 or
  
• Call toll free 1-800-4-bonsai (1-800-426-6724)
  
• Fax number: (518) 798-9004 (Fax orders 24 hours per day)
  
• Email Northland Gardens with comments or questions

  Mailing Address: 423 West Mountain Road, Queensbury, New York 12804

  All orders are to be prepaid and *must include* shipping and packaging charges

  Method of payment: Check / Money Order / Master Card / Visa / AmEx / Discover

  All checks must clear prior to shipment.

  Minimum Order: $10.00

  All orders are shipped Ground UPS or U.S. mail throughout the continental United States, unless otherwise specified. Packaged orders shipped U.S. Mail must weigh less 
  than one pound.  Please note, although cheaper than UPS Ground: U.S. Mail, IS NOT GUARANTEED. We regret that we cannot ship plant material outside the continental United States or Canada, however most other goods may be shipped to anywhere in the world. We will ship Tropical and Sub-tropical plants between October and March at your own risk. We will not ship in extreme cold, however we will ship when temperatures are above 32 degrees in our area. We will pack accordingly but imply or express no other guarantees.

  We are not responsible for damage after delivery to UPS. All claims for damages must be reported to Carrier immediately to file a proper claim
  
  Price Match:
  
  Northland Gardens will match any listed competitor's price, PROVIDED, it meets the following criteria. The customer must give the location of the listed price for perusal. The price must be for the ACTUAL product and not for a used, reconditioned, modified or otherwise changed model. Prices cannot be renegotiated after a match price is settled upon. Prices do not include shipping and handling fees.
  
  Northland Gardens reserves the right not to honor prices that do not fit this criteria, or any price that appears suspicious and/or fraudulent

  Claims: We are not responsible for damage after delivery to UPS or other carrier. All damage claims must be reported to the CARRIER  immediately to ensure proper handling of said claim. Claims for shortages or wrong item sent must be reported to Us  within 24 hours of receiving package.
  
  Returns:
  
  Returns are not accepted without prior approval from a Northland Gardens manager.
  
  A restocking fee of 15 to 30% will be charged  depending on the item returned.
  
  Manufacturer defects, under warranty, should be addressed directly to the manufacturer.
  Returns are not allowed or accepted on breakables, replacement parts  open merchandise or books.  Exchanges or returns must be within seven days of sale.
  
  NO REFUNDS, CREDITS ONLY

  Shipping fees:

• New York State residents add your Counties current sales tax rate (ex Warren county 7%) on total order including the shipping and packaging surcharges
• For all orders add a minimum of 20% shipping and packaging surcharge, some orders will be higher depending on location and items ordered. Call for exact quotes if not using BUY_IT Buttons.
• Alaska, Hawaii, Canada and *all* international residents should call or e-mail prior to filling out  order form for a shipping quote.
• Items That ship free can only be shipped  within the continental U.S. and ships ground only via UPS, FEDEX, OR USPS (OUR CHOICE)