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Feed Back And Testimonials
Thu, 5 Jun 2003 ~ "Got it yesterday, great product
and service, a definite go-to seller from now on"
Wed, 04 Aug 2004 ~ "The starter plants you sent me arrived in
excellent condition. Thank You. Wed, 16 Nov 2005 ~ Dave, Many thanks for your rapid and
knowledgeable response to my inquiry regarding the quartz sleeve
component of my Pondmaster 10 watt UV filter. You deserve a customer
service award. Fri, 29 Sept 2006 ~ I want to
thank you very much for all your help to resolve my UV clarifier
problem. The package arrived today from the manufacturer. That qualifies
as shockingly fast ! You went way beyond my expectation and your service
is the best I have ever had in dealing with any on-line merchandise
store in the past 10 years. Look forward to doing more business with you
in the coming days. Mon, 24 Sept 2007 ~ WOW...Placed
my order on-line on Thursday and it was at my doorstep by Friday. Thank
you so much, my backyard rill was flowing and gurgling for a party I had
on Sunday. I will definately be back for more parts and plants as the
seasons roll by. TUE, 22 JULY 2008 ~ Dear Northland
gardens I just picked up the 3 way
valve you mailed just last week MON, 28 JULY 2008 ~ Outstanding service. The part
should be here tomorrow according to UPS. My goldfish are anxiously awaiting
the filtered water. MON, 18 AUGUST 2008 ~ DON'T go to the "big box stores"
as I had tried. I needed a new pump for my small pond and found no
one that could help me. Contacted Tracy at Northland Gardens and he
had the correct size, THURSDAY, 11 SEPTEMBER 2008 ~ I am writing this note with
pleasure!!! You guys are awesome I had been working hard to find a
business/company/vendor that I could purchase an impeller to an older pond
pump. I was very frustrated in trying to locate this part but was
also frustrated at the lack luster customer service I experienced. My
husband and I were pioneers in our area back in 1978 - we used our old
waterbed liner and a sump pump. It all grew from there and our ponds are
now beautiful but with old technology. I was so comforted to speak
with a person that understood my concerns, had the part I needed and
offered good old-fashioned service. I truly appreciate the care and
attention and the fast service in processing my order. TUESDAY, 02 DECEMBER 2008 ~
Dear Tracy and Dave: I rec’d
the replacement bulb today in perfect condition. Thanks so much for
sending that out so quickly.
WEDNESDAY, 03 JUNE 2009 ~Tracy, I received the parts last week
as well as the brochures. I set up the filters that you recommended and
I have to say that you were correct. They are perfect for the pumps and
work as “advertised”. I actually tried to make something like this a few
years ago thinking that if I kept the space fairly large that it would
help keep the filter clean. Thanks for recommending them. The pumps have
been running for 24 hours and are staying clean- historically I was
getting 4-5 hours before they were clogging up! THURSDAY, 24 MARCH 2010 ~Hey, you guys are great! The parts
came really quick and packed very well. Follow up 3/31/2010 2nd order...Again, I just want to say you
guys are amazing!
THURSDAY, 22b JULY 2010 ~ Received shipment Wed
afternoon, and the pump was back in operation
that evening before dinner.
Thank you for a quick response & shipment, guys!
-- dk --
TUESDAY, 10 AUGUST 2010 ~
I went to Northland Gardens a
few weeks ago with the worst algae problem ever in my pond. I brought in
a sample of the water and a picture. Tracy was FANTASTIC. He walked me
through all my options and we decided on a UV light. He helped us make
the right choice for our size pond and even put the fittings on so all
we had to do was hook it up. Within 2 weeks our pond was crystal
clear!!! We are so happy and so are the frogs in the pond! Thank you so
much Tracy for your expertise and patience with us. You spent so much
time with us and made sure we left happy. Also Thanks to Dave and Lily!
We will never go anywhere else for our pond supplies!
SATURDAY, 04 SEPTEMBER 2010 ~ I just received my air pump.
Your service is excellent. Thank you for handling everything so
quickly.
MONDAY, 29 NOVEMBER 2010 ~ Excellent easy to order on line no
hassles. I'm a returning customer MONDAY, 11 APRIL 2011 ~ Hey Dave, My order arrived this morning in perfect condition....Thank You so much for taking the time to see that it was packed well and I appreciate the "care instruction", it is most helpful even though I have been doing this for a long while. Now that I am retiring I will have more time to spend and look forward to ordering supplies as I need from Northland Gardens. I had access to supplies when I lived near Wichita but sadly out in western Kansas I will need to bring most everything here by order.
Thanks Again
Larry C.
WEDNESDAY, 20 APRIL 2011 ~Hi Tracy,
My ordered items arrived early this afternoon, but
of course you know must already have known that from
Fedex tracking info. I find it remarkable that they
arrived only 21 hours after you shipped them.
Even more remarkable is the fact that you shipped
them within 4 hours of my
ordering them. Most remarkable is that after several
days of searching on the internet, you
were the only source I could find that had them. To
boot, you were most pleasant to deal with and I will
keep you in mind should I be in need of any more of
your offerings. Perhaps next time I'm in your
vicinity, I'll pay a call in person.
Thanks again. Nice doing business with you.
Larry
P.S. I've attached some photos of my pond and
oriental-style garden which I
took last summer.
SATURDAY, 21 MAY 2011 ~Hello. I ordered a part for my pump yesterday and it was delivered so fast today that I am so grateful. My pump had broken while away on vacation so needed it to be working quickly again for my fish. Thanks so much for getting it shipped the day I ordered!!!!!!
WEDNESDAY, 25 MAY 2011 ~Went to your nursery
this past Tues with 2 friends...as you know, Tracy,
we all LOVED it!! You were a very friendly and
knowledgeable \"guide\" during our experience there! Friday, 12 AUGUST 2011 ~
Last week I broke a piece on my pressurized filter
and could not find one locally. It was 35 Celsius
and I have a 3000 gallon pond with three huge koi
and a handful of little fellows. I was very
concerned about getting the filtration going again
quickly and called your center to speak to a sales
rep Dave. He was extremely helpful and
accommodating. He agreed to send my parcel express
post and said that it would be here in 4-5 days. I
placed the order on Friday the fifth of August and
it arrived yesterday. I am very pleased with the
prompt attention and customer service your company
provides! Friday, 13 APRIL 2012 ~
I just wanted to commend you on the great service and your great sales staff. I ordered the Lifegard all in one filter. My water looked like mud 3 hours ago and now I'm worried for the fish because it's too clear. I don't remember the name of who I talked to but he worked today and sold me on this great filter I think on Wednesday and helped me navigate through the instructions today. I will recommend your site to all my friends!
Steve McHugh |
